Other Frequently Asked Questions

Can I Control Wholesale Prices?

Yes, in the products tab of Wholesaler you can select which products/variants are available for wholesale, the wholesale level and the price that corresponds to that level.

These prices will be seen by your Wholesalers according to their level.


Can I Remove Wholesale Access From A Customer?

Yes, on the customer tab of Wholesaler you can add and remove access to any existing wholesaler customer.


Is A Wholesaler Variant Stock Synced With Its Retail Variant?

Yes. Simple as that :) 

Note: In order to avoid any issues, please update your stock through Wholesaler app, that way the variants are always going to stay in sync.


Is There 30 Or 60 Days Payment For Wholesalers? Can I Remove Taxes?

Of course you can.

We have a customization just for that: Exclusive Wholesaler Checkout. It will give your wholesale customers preferential treatment, allow you to remove taxes and give them a special checkout experience they are bound to remember. 

Sounds good? CLICK HERE to find out how to make your wholesalers feel special


Will Wholesaler Affect The Feeds/Data I Send To Shopping Comparison Sites Like Rakuten, Shopping.Com, Ciao, Nextag Or PLA (Google Product Listing Ads)?

YES. And this is “DANGEROUS”. You should specify at your template not to show/print the variants with title containing wholesaler, so logic should be sth like: unless variant.title contains wholesaler. Otherwise you’ll be sending two variants which are essentially the same product with two different prices.


Can I Delete The "(Wholesale)", "(Sw)", "(Mw)" Or "(Bw)"?

Yes. We use metafields to identify/discern which variants are wholesaleables and which aren’t. Please bear in mind that deleting those can have an impact on clarity of the variant being purchased.



When I Tried To Install Wholesaler It Asked Me To Authorize A Payment, I Thought Wholesaler Had A Free 30 Days Trial

Shopify is requesting you to authorize a billing charge in case you decide to keep Wholesaler but, if you remove Wholesaler before the trial ends, you will not be charged.



If I Make A Change To A Product, Is It Reflected On The Wholesale Product As Well?

Yes as Wholesaler only changes (adds) variants, so product data is always updated to both retail and wholesale customers.


Will Wholesaler Affect The Way Search Engines See My Shopify Store?

Definitely NOT. You're only editing the price of some of your variants but you're not creating either duplicate content or hiding any interesting information.


Is there any restriction regarding the amount of variants a product can have before using Wholesaler?

YES. Shopify only allows a product to have maximum 100 variants, so you have to take this into account before assigning new wholesale levels to a product, since Wholesaler creates another variant for each wholesale level you set for a product.

For example, check the following table, that contains the original number of variants for certain product and the total number of variants the product would have depending on the amount of simultaneous wholesale levels set for that product.

Original Variants

1 WS level 2 WS levels 3 WS levels
10 20 30 40
15 30 45 60
20 40 60 80
25 50 75 100
30 60 90 120
35 70 105 140
50 100 150 200
55 110 165 220

Notice that if a product has 55 variants, you won't be able to have any wholesale level for that product.


How Does Multicurrency Work With Wholesaler?

Works amazing. Same way as if you are using multi-currency for your end customers. They are going to see the prices in their chosen currency - always synced and handled properly.


How can I prevent Wholesale customers from using discounts?

You can prevent wholesale customers (that can be used together if you want to) from using discounts by creating a customer group for your retail customers. This option will make the discounts only valid for retailers. The steps required for this option are the following (skip to step 4 in case you already have a customer group created):

  1. First, add a tag Retailer for all your retail customers - this is the basis for creating the group of customers used to configure the discounts.
    Notice that you can choose the tag you want, but keep in mind that you have to use the same tag name for all the steps that require it.
  2. Go to Customers then, on Customers page, click on Filter customersTagged with, type Retailer, and click on Add filter
  3. Click on Save this search, select Save as a new search, choose the name of your group (in this example, Retail customers) and then click on Save
  4. Go to Discounts, click on Add a discount and, on Discount type section, choose either your currency (in this example EUR) or % Discount, provide the value of the discount, select Customer in group and then select Retail customer (or the name you chose in step 3)
  5. Add the tag Retailer to all your retail customers


Why do Wholesale prices show up on Pinterest?

If you are facing this issue, then Pinterest is getting ALL your variants (no matter if they are wholesale or not) via oEmbed meta tags. There is no control over this and is not related to Wholesaler. This can also happen with any other application which duplicates variants in your Shopify store.

What can be done to solve the problem then?

You have to get in touch with Pinterest (https://help.pinterest.com/en/contact). You should ask them to turn off oEmbed scrapping on your Shopify store. This will prevent your prices from showing up (any price, not only the Wholesale prices), but this will be a temporary issue.

What do I do next in order to have Pinterest show my retail prices?

To add the right prices back again, you have to reapply for rich pins on Pinterest, this time using HTML Open Graph tags. Before applying, you have to first edit your Theme to add the information you want to provide to Pinterest.

You can follow the step-by-step below to have a very generic rich pin or you can read the full documentation to add the information you want and go right to step 7. Note that step 8 is the most important.

  1. Log in to your Shopify Store

  2. Click on Online Store, then on Themes, then click on ... and finally on Edit HTML/CSS

  3. Under folder Snippets, click on Add a new Snippet. Call it pinterest-og-tags

  4. Paste the following code inside the new file you've just created in your theme editor, and save the file.

    {% if template == 'product' %}

    {% assign social_price = 1000000000000000000000000 %}
    {% for variant in product.variants %}
    {% if variant.metafields.wholesaler2.wholesale or variant.metafields.Wholesaler.level %}
    {% else %}
    {% if variant.price < social_price %}{% assign social_price = variant.price %}{% endif %}
    {% endif %}
    {% endfor %}

    <meta property="og:type" content="product">
    <meta property="og:title" content="{{ product.title | strip_html | escape }}">
    {% for image in product.images limit:3 %}
    <meta property="og:image" content="http:{{ image.src | product_img_url: 'grande' }}">
    <meta property="og:image:secure_url" content="https:{{ image.src | product_img_url: 'grande' }}">
    {% endfor %}
    <meta property="og:price:amount" content="{{ social_price | money_without_currency }}">
    <meta property="og:price:currency" content="{{ shop.currency }}">

    {% endif %}
  5. Click on theme.liquid under the Layout folder 

  6. Right before the </head> closing tag, add {% include 'pinterest-og-tags' %}

  7. Copy any product URL and validate it here. This url will look like: http://yourstore.myshopify.com/products/your-product

  8. Click on Apply after the URL provided is valid and choose Open Graph tags option


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